Oro Zendesk Integration

Oro Team
43971  downloads
Reviews (0)
Oro Zendesk Integration
  • 4.25 / 5 5
Free

Short Overview

Zendesk is a customer service platform that includes ticketing, self-service options, and customer support features. The Zendesk and Oro integration for ticket management allows users to collect all customer service tickets into customer account records.

Zendesk is a customer service platform that includes ticketing, self-service options, and customer support features. The Zendesk and Oro integration for ticket management allows users to collect all customer service tickets into customer account records.

Features

  • Synchronization with the existing Zendesk account (multiple integrations possible)
  • One-way synchronization of Zendesk users with OroCRM and OroCommerce contacts: for every Zendesk user there will be a matching Oro Contact
  • Two-way synchronization of Zendesk tickets with OroCRM Cases
    • When a ticket is created in Zendesk, a matching Case will be created OroCRM
    • When a case is created in OroCRM, the user may link it to Zendesk ticket
    • All changes in a matching pair of Case and ticket are synchronized; the strategy for resolving conflicting changes is subject to configuration
  • Two-way synchronization of comments to Cases/tickets between two systems

Please make sure to follow the recommendations for the integration with Zendesk described in the Documentation.

OroCommerceCommunity Edition

  • 3.1.0 LTS
  • 1.6.0 LTS
  • 1.3.0 LTS

OroCRMCommunity Edition

  • 3.1.0 LTS
  • 2.6.0 LTS
  • 2.3.0 LTS
to submit a support request

Oro Marketplace is our new technology and innovation hub connecting online merchants looking to extend functionalities of Oro business applications and developers willing to market solutions compatible with Oro products. The Marketplace allows Oro applications’ users to browse and instantly download cost-efficient connectors and integrations helping them make most out of their OroCRM and OroCommerce deployments. The Marketplace lists free, paid, and quote-based extensions developed either by Oro team or Oro community. The offering includes extensions for management of leads and opportunities; tools for sales and marketing; integrations for payment processing, shipment, accounting and invoicing; solutions for customer support, and much more. Oro Marketplace is always open to the modules extending on the capabilities of Oro products. Join Oro’s vibrant ecosystem and leverage multiple benefits this will bring. External developers contributing to the growing Oro Marketplace capture new customers for their products and services, and market their solutions on our site at no cost.

Click to show information

You will be redirected to [title]. Would you like to continue?

Yes No